FAQs
Frequently Asked Questions (FAQs)
1. How can I track my order?
You can track your order anytime by visiting our partner parcelsapp.com and entering your order details.
2. How long does shipping take?
Delivery times vary depending on your location.
United States: Estimated delivery within 12–20 business days after processing.
International Orders: Estimated delivery within 15–30 business days, depending on destination.
Most orders arrive sooner, but these are the official estimates.
3. Do you offer international shipping?
Yes, we proudly serve customers worldwide.
4. What payment methods do you accept?
At this time, we accept payments securely through PayPal only.
PayPal allows you to pay quickly and safely using your account balance, linked bank account, or credit/debit card.
All transactions are protected by PayPal’s advanced encryption for your peace of mind.
5. What is your return policy?
We offer a 14-day return policy. Items must be unused, unopened, and in their original packaging. Customers are responsible for return shipping costs. Please contact loomasup@gmail.com before sending anything back.
6. Can I change or cancel my order?
Changes or cancellations are possible within 12 hours of placing your order. Email loomasup@gmail.com as soon as possible.
7. Do your products include a warranty?
Many products include a limited warranty against manufacturing defects. See the product page for details.
8. How can I contact customer support?
Reach us at loomasup@gmail.com. We respond within 24–48 hours.
9. Are my payments secure?
Yes. All PayPal transactions are protected by advanced encryption and security monitoring to keep your information safe.
10. Do you offer discounts or promotions?
We run promotions periodically. Subscribe to our newsletter or follow us on social media to stay updated.